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Amazon sellers now can use FeedbackGenius.com to help increase your feedback score

April 27th, 2013

I am very happy today to announce the general availability of FeedbackGenius.com. This tool allows Amazon sellers to automate messages to their buyers based on a number of criteria including SKU, ASIN, Item Condition, and Fulfillment Channel. Sellers can create custom messages to buyers using any combination of those attributes, or you can just use a generic message that is sent to everybody.

Messages are composed using a free-form email editor where you can write your message with any structure that you’d like. The email editor allows you to use over 25 variables in you messages as well so that you can include things like the product name, shipping carrier, tracking number, and links to various pages on Amazon that are specific to the buyer’s order.

In addition to the flexible order selection criteria and email editor, the service also allows greater customization of when the message is sent than any other tool available. You can choose to send the message immediately, or up to 12 weeks after the order was placed, shipped, or delivered. We use actual tracking information from the various carriers in order to ensure that messages are sent to the buyer on the same day that the order is delivered. This means that you can politely ask your buyers to leave you seller feedback in a message where you provide actual useful information to them as well.

I’ve been using this tool internally for months now, and have seen our own feedback rates increase from around 6% of all orders to the 10-12% range, effectively doubling the amount of positive feedback that we receive. That means that any negative feedback left only has half the negative impact on your overall seller score.

The site also helps you to proactively manage those occasional negative feedbacks as well. You can choose to receive SMS and detailed email notifications within minutes of a buyer leaving negative or neutral feedback on Amazon. This allows you to respond to the buyer’s problem right away, leaving them with a better experience and being more willing to remove that negative feedback.

We are really happy with this new feedback management service and are excited to make it available now to any Amazon.com seller. It is free to try out for an entire month, and is free for small sellers who send fewer than 50 messages per month. Pricing plans are reasonable and based on usage so you don’t end up paying a high monthly rate.

As always, please Contact Us over at SellerLabs.com if you have any questions, suggestions, or feedback. Your responses help us to continue to develop the highest quality tools for e-Commerce sellers.

Visit http://www.feedbackgenius.com/ for more specific information, a short product tour, and to sign up for your free trial.

Thanks,
Brandon Checketts

Mobile Site Now Allows Barcode Scanning

April 24th, 2013

We’ve just done some minor upgrades on the BookScouter Mobile Site. In addition to a few behind-the-scenes changes, we’ve made a couple upgrades that you’ll notice:

  • The screen should “fit” better on mobile devices now
  • Bigger buttons and input fields for easier clicking
  • The ability to use Pic2Shop to scan a barcode from the website

In order to use the Pic2Shop functionality, you’ll need to install the free Pic2Shop application.

Thanks,
Brandon Checketts
BookScouter.com

DineroBooks.com Makes On-Campus Buying Easy

April 16th, 2013

We are happy to announce the initial launch of DineroBooks.com.

This new website harnesses the power and data from BookScouter.com and makes that available for individuals or small businesses who want to purchase books from college students on or near campus. As an owner, you can configure how much you’d like to pay for books using a simple formula. Set up access for multiple users to allow them to see only the data that they should be able to see, and track the activity of each user.

This basic functionality is currently available, and there is no charge to sign up and try it out. Our hope is that we’ll get feedback over the next several months and implement new features as requested over that time to have a more robust product available by the next textbook buyback season.

Thanks,
Brandon Checketts
BookScouter.com

Looking for users who are using BookScouter for extra income

February 23rd, 2013

I’ve been approached by a reporter who is looking for somebody who uses BookScouter.com to earn extra income. Preferably a stay-at-home parent or someone who is unemployed. If you are interested in speaking with this reporter, please Send us a message.

Textbook Buyback Season is upon us

December 14th, 2012

The past couple of weeks have started the winter buyback season for textbooks.

In the image to the right, you can see the three main spikes in the year. The first shown, is the entire month of May as the Spring semester ends for most students. It actually starts the last week of April and goes through the first week of June.

The next, smaller peak occurs as the summer semester ends and fall begins. It lasts from about the last week of July, the entire month of August, and the first couple weeks of September.

Finally, the last peak of the largest, and longest peak of the year occurs as fall semester ends. It starts the day after Thanksgiving, and hits the largest peak the second week of December when many schools have their finals. It takes a big dip the week of Christmas, and then picks right back up after New years and stays strong throughout most the month of January.

These peaks match up pretty nicely to the excellent article on Extrabux regarding the best time to buy and sell your textbooks.

Social Login Now Available

December 4th, 2012

We’ve just added the ability to log in to BookScouter with your Facebook, Twitter, and Google accounts. This makes it much easier to register and log into the site with just a couple of clicks.

If you are logged in via a social network, you can also easily share the site with your friends or followers to let them know how to get the best prices from their used books.

As with anything on the site, we welcome feedback regarding these new features. Feel free to post comments here or email us using the Contact Us form.

Understanding Amazon’s Upcoming API Changes

August 6th, 2012

There has been a lot of confusion in the past month, and specifically the past week about changes that are taking place with Amazon’s various API’s. This post is intended to clarify what has happened and explain where things currently stand.

A long time ago, Amazon created an API that Amazon Associates could use to advertise Amazon products on their own websites. It has gone through several names since its inception, including the Amazon Associates Web Services and the Amazon E-Commerce Services. As of about 2009 it has been named the Product Advertising API (shortened to PA-API) to clarify that it was intended for advertising Amazon products. The available functionality has changed slightly over time, but this API generally has allowed programmers to search for products in Amazon’s catalog, and to find out prices of those products.

Signing up for the Product Advertising API has been a very trivial process requiring just an email address and password. In about 2008, they started requiring that you have an Amazon Associates account (Amazon’s Affiliate Program) in order to access the API. However, the Associates account is also very trivial to create and just requires an email address and password.

Since the API is so simple to gain access to, programmers have been using it for all kinds of things. Developers catering to Amazon’s growing 3rd party seller market began using the API to create automated repricing programs, and various other tools that assisted legitimate sellers on Amazon

Unfortunately, it was difficult for Amazon to identify legitimate users of the service. Since the data is pretty useful, many programers would create tools that had nothing to do with driving traffic to the Amazon.com websites, and the Product Advertising became a very general-purpose product catalog with many types of users.

Starting in about August 2009, Amazon started to tighten down access. At that time, they started requiring a cryptographic signature with each requests. This effectively prevented access to the API from credentials that were freely published and out “in the wild”. This required any users of the API to have a “Secret Key”, and any programs using the API needed to be modified to work with this new requirement.

In 2010, Amazon started to restrict usage on the API. Their Efficiency guidelines limited users by default to only 2,000 requests per hour. This seems to be the point where Amazon started to really gain control over access to the API. Amazon Associates who drove sales to the Amazon.com website were supposed to have this limit increased, based on the number of sales that they helped to bring to the site (although there is some debate if that ever worked). People who needed increased limits seem to have been somewhat successful at gaining exceptions to this 2,000 requests/hour limit. Presumably, some sellers became exempt, as well as tools that catered to third party sellers.

More recently, in 2011, Amazon announced that many of the useful data points in the Product Advertising API would be removed. This became the 2011-08-01 version of the API that only provides only the lowest price offer for each product. Many of the details including the Seller’s Comments and quantities were also removed. This version of the API became useless for sellers who needed a wider range of data to make important pricing and sourcing decisions.

Although never really publicly announced, we can now tell from recent forum posts, that Amazon separated the Product Advertising API into two distinct versions. The Associates Version of the API became the 2011-08-01 branch that included the very limited data. They also had a separate Sellers Version of the API that they allowed sellers to access if they seller knew how to properly ask for it. The sellers version of the API remained at version 2010-11-01 and still had access to all of the pricing data that sellers were used to having available.

Several weeks after the 2011-08-01 version was announced (Although the version is dated from August 2011, it wasn’t actually announced until February 2012), and observant sellers were getting really worried about what the changes meant for their business, Amazon announced the new MWS Products API. This new API finally offered a legitimate way for sellers to access pricing information necessary for them to make important business decisions.

Unfortunately, the new MWS Products API presents data in somewhat of a different format, and doesn’t have as much detail as the sellers version of the Product Advertising API provides. Notable omissions are any seller identifying information (no seller ID, seller names, or even identifying Amazon.com as a seller). Quantities are obviously absent, as are the condition-notes that allow sellers to describe their specific offer in detail. (More details about the changes to the data can be found in this blog post)

That brings us to where we are today. The Sellers Version of the Product Advertising API is scheduled to be shut down in less than a month on August 31st, 2012. Sellers are to migrate to the new MWS Products API by that date. Amazon has most recently been severely limiting access to the Seller Version of PA-API, responding with Blacklist errors so that sellers will pay attention to this upcoming change.

I don’t know of any products that are currently using the new MWS Product API Data. That seems a little worrisome with only 4 weeks remaining until PA-API is shut down. There are some technical limitations to the new API as well that make it less convenient for programmers to use. I’ve created BetterMWS as a way to bridge that gap. It provides a simpler way for programmers to access the wide range of data that is available through MWS without having to jump through all of the hoops.

Replacement for Amazon’s Product Advertising API

August 1st, 2012

I’ve had several people contact me with concerns about the changes that are taking place with Amazon’s API’s at the end of August. According to the notices that I’ve read, seller’s access to the Product Advertising API will be discontinued as of August 31st. Sellers are to migrate to the MWS Products API by then.

Some of the Amazon Notices are Here and Here

Unfortunately the MWS Products API is somewhat difficult to use, has unrealistic usage expectations for many applications, and doesn’t contain some relevant data points.

For the past couple of months I’ve been working on a service that uses only the approved Amazon APIs and contains all of the possible approved data points in a single, quick API call. I’ve finally gotten it finished and have been using it for a short time myself, and am ready to start making it available to others. You can read more about it and browse through the documentation and sample responses here:

http://bettermws.com/better-products-api

Let me know if that looks like something your company would be interested in using or if you’d like more details.

Thanks,
Brandon Checketts
BookScouter.com

BookScouter Mentioned on MSN Money

June 7th, 2012

BookScouter was mentioned today on the MSN Personal Finance Site. The bookscouter mention was on tip 5 and related to de-cluttering your home and selling your used books back online.

So welcome to you new visitors. I hope that you’re able to reduce some clutter around your home and make some money while doing so.

Changes to Preferred Vendors

April 23rd, 2012

We’ve just finished making some changes to the Preferred merchants listed on the site. With the number of buyback sites growing every month, we introduced the Preferred Vendor concept two years ago and it has worked out really well. It makes the site faster for everybody, and it sends more users to those sites that can handle the higher volume and consistently have good user ratings. They also provide BookScouter a commission so that the site can continue to be used by anyone for free.

Preferred vendors on the site receive about 10x more requests than the others. As such, there are a lot of companies that would like to obtain that designation. Ultimately this also helps you, as a user on the site. One of the requirements to become a preferred vendor include keeping an excellent feedback rating, which means that companies should work with you to resolve any issues to avoid receiving negative feedback.

With these recent changes we’ve added a few new preferred vendors who have demonstrated that they can provide an excellent customer experience and handle the increased order volume. We’ve also removed a couple of vendors who didn’t meet our requirements or who weren’t interested in featuring the buyback side of their business. I feel like we have a really good mix of companies now, many of which specialize in different areas, so that we can display the best prices by default.

As always, if you’d like to customize the list of vendors that show up by default, you can sign up for a free account and select the vendors that you’d like to see every time.

Thanks,
Brandon Checketts
BookScouter.com